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Health and hygiene protocols

In accordance with government measures to limit the spread of the coronavirus, we do not provide intermediate cleaning services during stays so that you are the only person to enter your room during your stay.

Rooms

  • Your room will be cleaned and disinfected by our room service using the VAPODIL.
  • This, thanks to the action of steam reaching a continuous temperature of 120°C, combined with a pressure of 4 bars, offers you the assurance of a thoroughly disinfected room.
  • Indeed the detergent, bactericidal and fungicidal properties of the steam temperature ensure excellent disinfection results and the elimination of microorganisms and other bacteria.
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intalaciones

PROTOCOLS IN OUR FACILITIES

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Towels and bed linen are washed at high temperature
  • TV remote control and telephone are sterilised daily in all rooms
  • Open or foot-operated waste bins lined with a bag
clientes

PROTOCOLS FOR GUESTS

  • Wearing gloves and masks is compulsory
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
empleados

PROTOCOLS FOR OUR EMPLOYEES

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Reception staff will disinfect the counter every time they finish attending a client
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CATERING PROTOCOLS

  • Breakfast will be delivered through Room Service
  • We will leave an empty table between diners to guarantee the safety distance
  • Orders will be served following all safety measures and delivered under a cover
  • Breakfast will preferably be served in your room